Meet the Upperline Plus RNs: The Heartbeat of 24/7 Patient Care 

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May is National Nurses Month, and at Upperline Health, we’re proud to spotlight a truly remarkable group of nurses whose impact is profound. Our Upperline Plus Registered Nurses (RNs) are available 24/7/365, offering around-the-clock triage support and guiding patients through the critical days and weeks after a hospital stay. 

Whether they’re fielding urgent late-night calls or ensuring a smooth recovery at home, our nurses are more than clinicians—they’re lifelines. Their goal is clear: to ensure that every patient has access to compassionate, knowledgeable care whenever they need it most.

Who Are the Upperline Plus RNs?

 The Upperline Plus RN team plays a vital dual role in care continuity: 

• Triage Nurses: Available day and night to answer health-related questions, assess urgent needs, and coordinate care alongside nurse practitioners. 
• Transitions of Care (TCM) Nurses: Follow up with patients within 24 – 48 hours after hospital or ER discharge to ensure follow-up care is arranged and no details are overlooked. 

Beyond clinical support, our nurses act as trusted educators and advocates—building relationships, ensuring continuity with care, and helping patients overcome barriers to recovery.

Always On Call: The Power of Nurse Triage

When a patient can’t reach their doctor, they don’t have to wait or worry—help is just a phone call away with our nurse triage line. From treating urinary tract infections and seasonal allergies to chronic condition management, and getting home labs and x-rays ordered, our triage nurses provide care that helps patients avoid unnecessary urgent care visits and receive the support they need from the comfort of home. 

“I talked to a patient yesterday,” shares Upperline Plus RN Melanie Loggains, “who didn’t have much support. She had a UTI and was scheduled for surgery. We got her on antibiotics Saturday, and she was able to have her wrist surgery on Monday. She called afterward just to say thank you. She said she thinks of us as family.” 

That kind of personal connection—someone kind, capable, and caring who picks up the phone—is what makes this team’s approach extraordinary. 

Healing After Hospitalization: Transitions of Care

Leaving the hospital can be overwhelming: pages of instructions, new medications, follow-up appointments, and equipment needs. Our Transitions of Care RNs ease that burden. 

“We call within 24–48 hours of discharge,” says Jamie Pursell, a TCM RN. “We make sure patients have their medications, equipment, and know when and where their next appointments are. We don’t let anything fall through the cracks.” 

Patients continue to receive follow-up calls for 30 days post-discharge. Nurses coordinate with providers, assist with referrals and equipment orders, and—most importantly—empower patients to understand and manage their care. 

“We take the time to explain what each medication does, what the paperwork means. We help patients take control of their recovery.”

Jamie Pursell
RN, Upperline Health

Caring for the Whole Person: More Than Just Medical Support

Upperline Plus RNs go beyond medical charts. They listen closely to patients and respond to any unmet needs in areas such as food security, transportation, housing, and access to social services; the non-medical barriers that can impact healing and quality of life. 

• Do they have enough food? 
• Can they get to their next appointment? 
• Are they safe at home? 
• Do they need help applying for assistance programs? 

“We listen for more than symptoms,” says Melanie. “If someone’s struggling with groceries or heat, we connect them with local resources—social workers, 2-1-1, the Office on Aging. Whatever it takes.” 

This holistic, human-centered approach makes a lasting difference. It’s not just about care—it’s about dignity, safety, and quality of life. 

One Team, Many Strengths

What makes the Upperline Plus RN team especially unique is the diverse clinical backgrounds of its members—and how seamlessly they collaborate. 

“We all come from different places—ER, chronic care, family practice,” says triage RN Lennon Reed. “But we work so closely that when a patient calls, they don’t just get one of us—they get all of us.” 

This collaborative approach ensures that every patient receives knowledgeable, compassionate and prompt care from a team for any issue. 

“As a doctor, I’ve seen firsthand how vital nurses are—not just in delivering care, but in transforming it. Their ability to listen, act swiftly, and support the whole person makes a measurable difference in patients’ lives every single day.” 

Dr. Christiana Beveridge
President & Chief Medical Officer, Upperline Plus 

Why It Matters: The Real Impact

When nurses are empowered to care deeply, respond quickly, and treat the whole person, the impact is profound: 

• Fewer unnecessary ER visits and hospital readmissions
• Immediate support, 24/7
• Patients feel heard, respected, and cared for
• Improved quality of life—not just better symptoms 

From helping a patient with mobility issues access home health care, to simply being a calm, reassuring voice while navigating what can feel like an overwhelming healthcare system, Upperline Plus RNs are always there. 

How to Connect with an Upperline Plus RN

If you’re a Medicare patient who’s visited one of our podiatrists, you’re already eligible for the Upperline Plus program. You can reach our nurse team anytime—day or night—at 855-669-7843. 

Not sure if you’re enrolled? No problem. Our nurses can sign you up right over the phone. 

And remember: we’re not here to replace your doctor—we’re here to fill the gaps, support you between visits, and ensure your needs never go unmet. 

Thank You to Our Nurses: The Heart of Upperline Health

To the RNs of Upperline Plus: thank you for showing up, every hour of every day. Thank you for being the calm voice on the phone, the problem solver after discharge, and the advocate who sees the whole person—not just the diagnosis. 

Because of you, our patients feel seen. Supported. Safe. 

During National Nurses Month, we especially want to say thank you and to celebrate you—not just for what you do, but for who you are.

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